Your choice of WPMozo for your WordPress plugin needs is highly appreciated. Our goal is to deliver unparalleled customer service and products of the highest quality. We understand that there may be circumstances that require a refund, and we want to make sure you are completely satisfied with your purchase. If you wish to request a refund for our digital products available on wpmozo.com, you must adhere to the terms and conditions outlined in our refund policy.
1. Eligibility for Refunds
- All digital products, including WordPress plugins, available for purchase on wpmozo.com are subject to our refund policy.
- To be eligible for a refund, you must request it within 30 days from the date of purchase.
2. Grounds for Refunds
Our refund policy applies in the following circumstances:
- Technical issues: We offer a refund if the plugin you bought does not work correctly due to significant technical problems or incompatibility with your WordPress installation.
- Dissatisfaction: If the plugin falls short of your expectations or you are unhappy with it for any reason, you are entitled to request a refund. Your feedback is valuable to us and will help us improve our offerings.
3. Refund Process
- To request a refund, please contact our customer support team. Provide your order details and a clear explanation of the reason for your refund request.
- Our team will review your request within 2 business days and notify you of the outcome.
- If your refund request is approved, we will initiate a refund to your original method of payment. Please allow up to 7 business days for the refund to be processed, depending on your payment provider’s policies.
- If your refund request is denied, we will provide you with a detailed explanation.
While we strive to accommodate our customers’ needs, there are certain situations where refunds may not be granted:
- Abuse of the refund policy: If we find evidence of abuse, such as repeatedly purchasing and requesting refunds for the same product, we reserve the right to deny future refund requests.
- Third-party products and services: Our refund policy applies only to products developed and sold by WPMozo. If your purchase includes third-party products or services, their respective refund policies will apply.
5. Changes to the Refund Policy
- We reserve the right to update or modify this refund policy at any time, without prior notice. Any changes will be effective immediately upon posting on this page.
- It is your responsibility to review this refund policy periodically for any updates or changes.
If you have any further questions or require assistance regarding our refund policy, please don’t hesitate to contact our customer support team.