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Thank you for choosing WPMozo for your WordPress plugin needs. We strive to provide high-quality products and exceptional customer service. We want you to be fully satisfied with your purchase, but we understand that sometimes circumstances may require a refund. This Refund Policy explains the terms and conditions for requesting and obtaining a refund for our digital products available on wpmozo.com.
1. Eligibility for Refunds
- Our refund policy applies to all digital products, specifically WordPress plugins, available for purchase on wpmozo.com.
- To be eligible for a refund, you must request it within 15 days from the date of purchase.
2. Grounds for Refunds
We offer refunds under the following circumstances:
- Technical issues: If the plugin you purchased is not compatible with your WordPress installation, or if it encounters significant technical issues that prevent its proper functioning, we will gladly provide a refund.
- Dissatisfaction: If the plugin does not meet your expectations or if you are dissatisfied with it for any reason, you may request a refund. We appreciate any feedback you can provide to help us improve our offerings.
3. Refund Process
- To request a refund, please contact our customer support team. Provide your order details and a clear explanation of the reason for your refund request.
- Our team will review your request within 2 business days and notify you of the outcome.
- If your refund request is approved, we will initiate a refund to your original method of payment. Please allow up to 7 business days for the refund to be processed, depending on your payment provider’s policies.
- If your refund request is denied, we will provide you with a detailed explanation.
While we strive to accommodate our customers’ needs, there are certain situations where refunds may not be granted:
- Abuse of the refund policy: If we find evidence of abuse, such as repeatedly purchasing and requesting refunds for the same product, we reserve the right to deny future refund requests.
- Third-party products and services: Our refund policy applies only to products developed and sold by WPMozo. If your purchase includes third-party products or services, their respective refund policies will apply.
5. Changes to the Refund Policy
- We reserve the right to update or modify this refund policy at any time, without prior notice. Any changes will be effective immediately upon posting on this page.
- It is your responsibility to review this refund policy periodically for any updates or changes.
If you have any further questions or require assistance regarding our refund policy, please don’t hesitate to contact our customer support team.